This is an overbooking. The tour operators accept reservations for many more clients than it actually has the structure. A few weeks after starting then communicate the change to the Agency, which in turn will inform the customer. This is a positive move in terms of revenue for tour operators, of course, but that casts uncertainty many customers who had booked in advance and paid for their trip.
The organizer as we said in the event of changes to the package proposes an alternative that, in theory, should be of equal or superior to the one chosen. Unfortunately this rarely happens. What to do? Accept the alternative holiday or give up making back the whole fee. In many cases, turning to a lawyer for these issues may get hefty reimbursements for moral damages!
In case of breach of duty, the customer can, in fact, suffer a financial loss and not an asset, commonly called moral damage. The first time (which may be linked to paid services and not obtained, housing below the description, etc.), the Tour Operator must of course compensate the pecuniary damage. This compensation also applies to material damage, which the Supreme Court recognized as a result “a vacation ruined.”
If the cancellation does not come from force majeure or unforeseen (eg geographical and meteorological conditions such as hurricanes), the customer may also have a compensation. Obviously, the organizer is not responsible for damages to persons in cases where the causes of failure are attributable to the consumer.